Get in Touch

Let’s Connect with LUCY THE SKY ✨

At LUCY THE SKY, we believe your shopping experience should feel just as thoughtful as the styles you discover. Whether you have a question about a dress, need help with sizing, or want an update on your order, our team is here to help.

💌 Get in Touch

Customer Support
📧 shop@lucythesky.com

For questions about an existing order, please include your order number and the email address used at checkout so we can assist you more efficiently.

Response Time:
Monday–Friday · 24–48 business hours

✦ How Can We Help?

Order & Tracking
Need an update on your order or tracking information? We’re happy to check.

Size & Fit
Not sure which size or silhouette is right for you? Let us help you find your fit.

Product Questions
Want to know more about a dress, fabric, details, or fit? Just ask.

Shipping Support
Questions about shipping, delivery, or your package? We’re here for you.

Returns & Refunds
Need help with a return or refund? Our team can guide you through the process.

📍 Business Information

LUCY THE SKY
3240 Sage Canyon Cir
Fort Worth, TX 76177
United States

Business Correspondence Only – Not a Return Address

Please contact our Customer Support Team before returning any merchandise. The appropriate return instructions and return address will be provided for approved returns.

🕐 Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM EST

Saturday – Sunday
Closed

Messages received outside business hours will be answered during the next available business day.

Before You Contact Us

To help us respond more quickly, please include:

  • Order number
  • Full name
  • Email address
  • Details of your question or concern
  • Photos, if your item is damaged, defective, or incorrect

A Note From LUCY THE SKY

From discovering your next favorite dress to receiving it at your door, every detail matters to us. If you ever need a little help along the way, simply reach out.

LUCY THE SKY — Your style, your moment, your story. 🌷